How to open a dispute

When you can dispute

• Seller did not deliver
• Wrong item received
• Seller unresponsive for 24+ hours

How to open

1. Go to My orders

2. Open the order

3. Click "Open dispute"

4. Choose reason and describe the issue

After opening

• Funds are frozen
• Admin reviews within 48 hours
• Both parties can send messages

Outcomes

✅ Buyer wins → full refund

✅ Seller wins → payout to seller